A Game Changer :
WhatsApp Business API

WhatsApp Business API helps entreprises onboard and build their first official WhatsApp messaging experience. It is different from that WhatsApp Business app. on Android. MatrixSense has integrated with WhatsApp Business API from official BSP and allows corporate partners to improve their sales efficiency and customer service level through our unique CRM solution platform.

Function

WhatsApp for Business

WhatsApp Business API
Connection with CRM system
Connection with payment gateway
Connection with E Commerce
(Abandon cart, delivery reminder…etc)
Live Chat in multiple agents
Broadcast Message (Approved by WhatsApp)
Integration with A.I Chatbot Solution (NLP)
Verified Company Identity

Why to
use WhatsApp for
your brands?

96%
Penetration Rate
in Hong Kong across
all age groups

Huge User Base:

2.0+ billion global active users.

Customer Acquisition and Segmentation:

Easy to acquire customer mobile phone number for targeted sales ad with segmentation to increase sales revenue.

Perfect Integration with Existing CRM:

Integration with existing CRM is easy with mobile phone number

Lower Cost of Customer Service:

Share the heavy burden of call centre to increase efficiency.

E-commerce strategy:

Build-in promotions offerings to boost e-commerce performance

How to use WhatsApp Business API?

Step
01

Create WhatsApp Business Account

  • Company Name and website
  • A New Phone Number
  • Verify Facebook Business Manager account

Step
02

Set up Cloud Server

  • Set up new server (AWS, Google GCP, Microsoft Azure)

Step
03

Set up Whatsapp Chatbot and CRM Platform

  • Messaging channels: Facebook Messenger, WhatsApp Business API, WeChat, Line, Kakao Talk, Instagram
  • CRM Database, eCommerce channels, Payment gateway

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